As you can read in the Warranty, 24Bottles promises to replace products if they are damaged or unusable at purchase, and only if purchased at 24Bottles.com or in our Flagship Stores in Milano and Roma.
If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer.
Please note that this warranty covers all metal, plastic, cotton and leather parts, and includes only manufacturing defects. Worn parts, dents, scratches and chipped paint are not cause for replacement and will not be recognized as covered by the warranty, as they come from regular use of the product.
With regards to the array of bottles, our warranty covers any leak caused by a defect in the stainless steel material or the lid. Intentional damage and misuse of the product can void the warranty.
Our general Warranty covers customized products, but they are not returnable or refundable. Customized products are a permanent sale.
For your inquiry about Warranty and a proper advice and verification on your 24Bottles, please send an email to our Support Team, mentioning your order no. and sending us pictures or a short video that could show and highlight what you have noticed, describing the inconvenience.
We will be ready to give you assistance in the shortest possible time, but not later than five business days.