With the 24Bottles Lifetime Warranty, 24Bottles wants to commit to reaffirming the exceptional quality of our products and services, consolidating the trust that supporters have placed in 24Bottles since 2013.
So 24Bottles promises to replace products if they are damaged or unusable, covering only manufacturing defects in the product: we design our products to work perfectly throughout their lifetime, but sometimes (indeed, rarely) small details might slip through during the manufacturing process.
To sum up:
What does our Lifetime Warranty cover?
- Manufacturing Defects
- Compromised Insulation (Clima Bottle and Travel Tumbler only)
- Support Team assistance for life
What does our Lifetime Warranty not cover?
- Improper Use: It is important to use your 24Bottles with care. Damage caused by improper use is not covered by our warranty.
- Unauthorized Modifications: Any modifications made to the product by unauthorized sources are not covered by our warranty.
- Normal Wear: Constant use over time may cause small signs of wear, such as superficial scratches and dents, which are not covered by the warranty.
- Accidental Damage: Accidents happen, but damage caused by accidental drops or impacts is not covered by the warranty.
- Unauthorized Customizations: Modifications or customizations made to your 24Bottles by third parties are not covered by our warranty.
To ask for assistance for your 24Bottles, wherever you purchased the product, and to check the possible application of the Lifetime Warranty, please contact us via messaging (click on the button on the page, bottom right). Indicate your order number or send us your proof of purchase, as well as some photos of the product or a short video clearly showing what you want to report.
We will be ready to respond as quickly as possible, within 5 working days (except during peak periods when it may take us a few hours longer).