We are generally available in the live chat Mon. through Fri., 9am - 1pm and 2pm - 6pm, to advice you and assist you.
We are based in Villanova di Castenaso (Bologna, Italy), so we can be off at the occasion of some National feasts and of course during Christmas Holidays.
When we are not available, you can talk to 24Bot, your virtual assistant at 24bottles.com, and we will contact you as soon as we are back in the office.
In some peak periods, such as during Black Friday or the Christmas holidays, response times may be slightly longer, but we always guarantee a priority response to the most urgent cases.