The right of return can be applied within 14 days from the delivery and it is valid only for purchases made in our online boutique www.24bottles.com or at our Flagship stores in Rome and Milan.
If the product has been purchased through channels other than 24Bottles.com or our Flagship stores, you can contact our Support team at 24Bottles.com for further advice, but please consider that your request about a possible return can just be managed in any case by the seller.
FREE RETURN from Austria, Belgium, Denmark, France, Germany, Italy (included San Marino and Vatican City), Luxembourg, Netherlands, Spain.
With your order number handy, please contact our Support Team and share a picture that frames the inside and the outside of the product(s) you wish to return.
Please note that:
- the product must be unaltered, in the original box and conditions;
- the product should not be personalized, used or washed.
If your request meets all these conditions, we would be pleased to send you a free return label and you should handle the return parcel to the suggested carrier within 14 days from the delivery of the original order, otherwise we would not be in the position to properly manage the return and the refund.
When we receive your return we will send you a confirmation email and you can choose between a refund or a voucher redeemable on 24Bottles.com online boutique.
In case you have paid for the standard shipping and decide to return the entire order, the refund / voucher will also include shipping fees.
The refund will not include any possible “non standard” shipping fees.
Returns from any other country not mentioned above and from extra-EU countries require a specific procedure.
Please contact us within 14 days from the delivery of your order and share with us the reason of the return, plus share a picture that frames the inside and the outside of the product(s) you wish to return.
Please note that:
- the product must be unaltered, in the original box and conditions;
- the product should not be personalized, used or washed.
The cost of return shipment is covered by you and you can choose the carrier service you prefer, addressing the parcel to:
24Bottles Società Benefit S.r.l.
Via Arturo Toscanini, 11
40055 Villanova di Castenaso (BO)
ITALY
Please note that 24Bottles cannot be accountable for returns made without prior authorization from our Team.